![]() ![]() This will be useful if you need to get in touch as it will help us to investigate further. If you've tried all of the above and find that you're still having difficulty, please check other areas to see if these are working as expected, for example downloads in the app, live streaming or on-demand playback. We have some more information on our What can I do to stop buffering or unstable playback? page. If you also have problems playing programmes from other providers as well, try moving closer to your router and switching off other devices that are connected to the internet at the same time. For instructions on how to clear the cache, check our How do I clear the cache? page. ![]() This can be a very useful first step in trying to resolve a problem. When you clear the cache on your device’s internet browser, you’re removing data that’s stored on your device. You can check the mobile requirements on our Can I use BBC Sounds on my mobile or tablet? Operating systems older than those listed may still work, however we can't guarantee that troubleshooting will resolve any issues. If you're unable to install the app, or you prefer using the website on your phone or tablet, please make sure that your device is supported. PadKeys places a row of numbers and cursor.
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